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Difficulty B · 18/100— Mostly straightforward

How to cancel Rent the Runway

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Rent the Runway cancels online — no phone call, and no need to return items first. Sign in, open Membership Settings at renttherunway.com/user/settings, and choose Pause or Cancel Your Membership. Finalize before your next bill date; monthly payments are non-refundable and not prorated. Return all at-home items within 24 hours of your cancellation date to avoid late fees.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel online in Membership Settings Contact Rent the Runway support if Membership Settings won't cancel

Fast answer

Where to start with Rent the Runway

Open official help

Can you cancel online?: yes
Where to start: Signed in at renttherunway.com/user/settings — Membership Settings, on the desktop site or in the RTR app
Apple or Google billed?: Not commonly documented
Keeps access until: Through the official final membership date that Rent the Runway displays in your Membership Settings once you submit the cancellation, and which is repeated in the confirmation email. Cancel before your upcoming monthly bill date — if it is not finalized by then you are charged for another cycle, and monthly payments are neither refunded nor prorated.
Contract / fees: Month-to-month membership with no minimum term and no early-termination fee documented. Rent the Runway's subscription page says you can pause or cancel at any time, and cancellation is self-serve in Membership Settings. Two timing rules matter: the cancellation must be finalized before your upcoming monthly bill date or you are charged for the next cycle, and all at-home items must be returned within 24 hours of your cancellation date to prevent late fees. The Terms of Service void all Referral Rewards when you cancel your account; the RTR Rewards program is governed by its own separate terms and conditions, which the Terms of Service do not address.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel online in Membership Settings

1
Sign in and go to your Membership Settings at renttherunway.com/user/settings — on the desktop site or in the RTR app. This is the page the Rent the Runway help centre names for cancellation.
2
Cancel first — you do not need to return your items before you can cancel. Finalize the cancellation before your upcoming monthly bill date to avoid being charged for the next cycle.
3
In Membership Settings, select the option to Pause or Cancel Your Membership (it is one combined control, not two separate buttons).
4
Follow the prompts and choose to cancel rather than pause — pausing only holds the membership and billing resumes when the pause ends.
5
Confirm the cancellation. Rent the Runway sends an email confirmation containing your official return timeline — save it.
6
After you submit the cancellation, check your settings for the official final membership date that Rent the Runway displays.
7
Return all at-home items within 24 hours of your cancellation date to avoid late fees.
8
Be aware that monthly membership payments are non-refundable and Rent the Runway does not issue prorated refunds if you cancel mid-cycle.

Contact Rent the Runway support if Membership Settings won't cancel

1
Open renttherunway.com/help/contact — note this redirects to Rent the Runway's 'How can I contact RTR?' help answer rather than a contact form.
2
Use one of the channels Rent the Runway actually offers: live chat, text to 69787, or DM on Instagram (@renttherunway) or Facebook. Support hours are 9am-6pm ET, Monday through Sunday. There is no support email address or phone line.
3
Say you want to cancel your membership and give the email address on the account so they can identify it.
4
Ask for written confirmation of the cancellation and the date it takes effect, plus your return deadline for any items still at home.

Expect a retention offer

• Pause and Cancel are bundled into a single control in Membership Settings, so it is easy to end up paused rather than cancelled — a pause only suspends the membership and billing resumes when it ends
• Cancelling voids all Referral Rewards on the account under the Terms of Service, a documented cost to leaving
• Monthly payments are non-refundable with no proration, so cancelling mid-cycle means giving up the remainder of what you already paid
• The 24-hour return window that starts on your cancellation date is a tight deadline with late-fee exposure attached

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Rent the Runway shows your official final membership date in your settings and emails a confirmation containing your return timeline.
No refund is issued for membership payments already made, and there is no proration for cancelling mid-cycle.
All items still at home must be returned within 24 hours of your cancellation date, or you can be charged late fees.
All Referral Rewards on the account are voided under the Terms of Service; anything tied to the separate RTR Rewards program is governed by that program's own terms.
You can still book one-time reserve rentals from Rent the Runway without holding a membership.

Refund notes

Rent the Runway states that monthly membership payments are non-refundable and that it does not issue prorated refunds if you cancel mid-cycle. Cancelling stops the next renewal rather than refunding the current period, so finalize it before your upcoming monthly bill date or you are charged for another cycle. Items not returned within 24 hours of your cancellation date can add late fees on top. Check current pricing in your account.

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FAQ

Can I cancel Rent the Runway online, or do I have to call?

Online. Rent the Runway's help centre directs you to Membership Settings at renttherunway.com/user/settings, on the desktop site or in the RTR app, where you select Pause or Cancel Your Membership and follow the prompts. There is no phone line to call — Rent the Runway support runs on chat, text and social DM only.

Do I have to return my Rent the Runway items before I cancel?

No. Rent the Runway has you cancel first, then return. Once you submit the cancellation, your official final membership date appears in your settings and a confirmation email carries your return timeline. All at-home items must be returned within 24 hours of your cancellation date to prevent late fees.

Will Rent the Runway refund my membership fee if I cancel mid-month?

No. Rent the Runway states that monthly membership payments are non-refundable and it does not issue prorated refunds for a mid-cycle cancellation. Cancelling stops the next renewal rather than refunding the current one, so finalize it before your upcoming bill date. Check current pricing in your account.

Is pausing my Rent the Runway membership the same as cancelling?

No. Pause and cancel sit behind one combined control in Membership Settings, so it is easy to end up paused instead of cancelled. A pause only suspends the membership and billing resumes when the pause ends. Only cancelling stops the renewal for good.

What happens to my Rent the Runway rewards when I cancel?

Rent the Runway's Terms of Service state that all Referral Rewards are voided upon termination or if you cancel your account. The separate RTR Rewards program has its own terms and conditions — check those for what happens to tier status or accrued benefits, as the Terms of Service do not say these are forfeited.

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