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How to cancel QuickBooks Online

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Cancel QuickBooks Online where you subscribed. If you signed up directly with Intuit, sign in on a web browser as the primary or company admin, open Settings, choose Subscriptions and billing, and select Cancel subscription. If you subscribed through the Apple App Store or Google Play, cancel there instead. Your cancellation takes effect at the end of the current billing cycle.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If you subscribed directly through Intuit (in QuickBooks Online)If you subscribed through the Apple App Store If you subscribed through Google Play

Fast answer

Where to start with QuickBooks Online

Open official help

Can you cancel online?: yes
Where to start: Account or billing settings
Apple or Google billed?: Possible
Keeps access until: the end of your current billing cycle, with read-only access to your data for one year after cancellation
Contract / fees: Standard QuickBooks Online plans are month-to-month or annual auto-renewing subscriptions; Intuit documents no long-term term commitment or early-termination fee for them.
Verified on: 2026-07-12

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If you subscribed directly through Intuit (in QuickBooks Online)

1
Open a web browser on a computer and sign in to QuickBooks Online as the primary admin or company admin.
2
Select Settings (the gear icon), then choose Subscriptions and billing.
3
In the QuickBooks section, select Cancel subscription (labeled Cancel online on some accounts).
4
Follow the on-screen steps to confirm; you may be asked to give feedback before the cancellation completes.
5
As an alternative, you can sign in to the Intuit Account Manager as the primary admin, open Products & Billing, choose your company, find the product, and select Cancel.

If you subscribed through the Apple App Store

1
Intuit says if you signed up through a mobile app store, you must cancel through that app store.
2
On your iPhone or iPad, open Settings, tap your name, then tap Subscriptions.
3
Select QuickBooks, then tap Cancel Subscription and confirm.

If you subscribed through Google Play

1
Intuit says if you signed up through a mobile app store, you must cancel through that app store.
2
Open the Google Play Store app, then go to Payments & subscriptions and Subscriptions.
3
Select QuickBooks, tap Cancel subscription, and confirm.

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your cancellation takes effect at the end of the current billing cycle, and you remain responsible for that period's fees.
Intuit says that after you cancel a single QuickBooks Online subscription, you get read-only access to your data for one year.
After that one-year window, you must resubscribe to reach your account data again.

Refund notes

Intuit's 60-day money-back assurance applies to annual QuickBooks Online subscriptions but not to monthly subscriptions. Monthly cancellations are not pro-rated, so access continues to the end of the current billing period. Check current terms.

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FAQ

Can I cancel QuickBooks Online online?

Yes. If you subscribed directly through Intuit, sign in on a web browser as the primary or company admin, open Settings, select Subscriptions and billing, and choose Cancel subscription. If you signed up through the Apple App Store or Google Play, cancel through that app store instead.

What happens to my data after I cancel QuickBooks Online?

Intuit says that after you cancel a single QuickBooks Online subscription, you keep read-only access to your data for one year. After that, you must resubscribe to access your account data.

Will I get a refund if I cancel QuickBooks Online?

Intuit's 60-day money-back assurance applies to annual QuickBooks Online subscriptions, not monthly ones. Monthly cancellations aren't pro-rated, so your cancellation takes effect at the end of the current billing cycle and you keep access until then. Check current terms.

Why can't I find the cancel option in QuickBooks Online?

Only the primary admin or company admin can cancel the subscription, so if you don't see Subscriptions and billing you may lack admin access. You may also have subscribed through a mobile app store, in which case you cancel in that app store rather than in QuickBooks.

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