How to cancel PureGym UK

1. 1

   Sign in to the PureGym Members' Area at members.puregym.com, or open the PureGym app and sign in there.

2. 2

   Open the Freeze or Cancel section (members.puregym.com/freeze-or-cancel) and choose to cancel rather than freeze.

3. 3

   Work through the Online Cancellations service and confirm the cancellation.

4. 4

   Do this at least 4 working days before your payment date. Those are working days, not calendar days, so a weekend or bank holiday pushes the real deadline further back than you would expect.

5. 5

   Save the confirmation, then check your bank statement on the next payment date to be sure the Direct Debit did not collect.

• • This is the route PureGym's own terms name: the Online Cancellations service inside the Members' Area of the app or website.
• • Membership fees are collected by Direct Debit. PureGym's terms say the second Direct Debit "will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened", so your payment date may not be the date you signed up.

Source: puregym.com — the provider's own documentation for these steps.

1. 1

   Do not look for a cancel button — PureGym's terms route Fixed Term cancellations through Member Services, not the Online Cancellations service.

2. 2

   Email member.services@puregym.com from the address on your membership.

3. 3

   Say clearly that you want to end your Fixed Term Membership early, and give the date of your notice.

4. 4

   Ask, in the same email, for the refund the terms describe: 50% of the pro-rata'd proportion of the fees paid for the part of the Fixed Term running from the date of your notice to the last day of the term.

5. 5

   Ask for written confirmation of your end date and of the refund amount before you close the thread.

• • PureGym does not publish the refund as automatic — its terms say you are "entitled to ask for" it, so you have to actually ask.

Source: puregym.com — the provider's own documentation for these steps.

1. 1

   Check the date you entered into the membership contract — the cooling-off period runs 14 days from then.

2. 2

   Contact PureGym at member.services@puregym.com stating that you are cancelling within the cooling-off period.

3. 3

   Expect a deduction if you have already trained. PureGym's terms say that if you asked for the membership to start before the cooling-off period ended, "then we will give you a refund of any monies paid less an amount to reflect your usage of the gym up to the date of cancellation".

4. 4

   Keep the written confirmation of the refund figure.

• • The cooling-off route is separate from the ordinary 4-working-day online cancellation, and it is the only one PureGym's UK terms attach a full refund to.

Source: puregym.com — the provider's own documentation for these steps.