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Difficulty B · 16/100— Mostly straightforward

How to cancel Nutrafol

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Nutrafol subscriptions are canceled on nutrafol.com: log in, open My Subscriptions, click View on the plan, and follow the prompts. Expect a pitch to chat with a Naturopathic Doctor first. You can instead delay the next order by up to 120 days. Canceling stops future shipments but refunds nothing for the current period.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel from your myNutrafol account (main path)Delay the next order instead of canceling Ask the Nutrafol Care Team to cancel

Fast answer

Where to start with Nutrafol

Open official help

Can you cancel online?: yes
Where to start: myNutrafol account on nutrafol.com — My Subscriptions
Apple or Google billed?: Not commonly documented
Keeps access until: Any order that has already processed still ships and is yours to keep. Once canceled, no further auto-ship orders are billed — but Nutrafol's terms say you are not refunded for the remainder of the current subscription period.
Contract / fees: No minimum term or early-termination fee is documented. The subscription auto-renews at the end of each subscription period unless you defer the next order or cancel; Nutrafol's Terms of Use say you can cancel from your account page until the day the next subscription period begins.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel from your myNutrafol account (main path)

1
Log in to your myNutrafol account at nutrafol.com/customer/account/login/
2
Go to your account page and select "My Subscriptions"
3
Click "View" on the plan you want to end
4
Follow the cancellation prompts — Nutrafol asks you to chat with it first and offers a 1-on-1 evaluation with one of its Naturopathic Doctors; decline to keep going
5
Confirm the cancellation, then reopen My Subscriptions and check that no upcoming renewal date is listed

Delay the next order instead of canceling

1
Log in to your myNutrafol account
2
Select the "Change Renewal Date" option shown after you log in
3
Use the calendar to pick a later order date — Nutrafol allows a delay of up to 120 days
4
Click "Save Changes"
5
For a delay longer than 120 days, contact Nutrafol's Customer Experience team instead

Ask the Nutrafol Care Team to cancel

1
Call or text Nutrafol at 888-454-3320
2
Or email support@nutrafol.com
3
Or use the chat with Nutrafol's customer support team, Monday–Friday 8am to 7pm Eastern
4
Give the email address on the account and your order number, and ask them to confirm the cancellation in writing

Expect a retention offer

• Nutrafol's own cancellation article asks you to "chat with us first" before canceling
• Offers a 1-on-1 evaluation with one of its Naturopathic Doctors as an alternative to leaving
• Suggests Hair Mineral Analysis and other diagnostic follow-ups that may "reveal certain health or environmental factors" instead of cancellation
• Asks for feedback on why Nutrafol did not work for you as part of the exit
• The cancel control is nested two levels in — My Subscriptions, then View on the specific plan

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

No further auto-ship orders are billed or shipped once the subscription is canceled.
You are not refunded for the remainder of the current subscription period, per Nutrafol's Terms of Use.
Product you already received can be returned for a full refund or exchange within 30 days through Nutrafol's Returns Portal, in its original packaging.
Your myNutrafol account stays open — Nutrafol documents a reactivate option under My Subscriptions if you want to restart later.
Any recurring Nutrafol order set up on Amazon is unaffected and must be stopped separately in your Amazon account.

Refund notes

Nutrafol's Terms of Use state that canceling does not entitle you to a refund for the remainder of the then-current subscription period. Separately, Nutrafol documents a 30-day money-back return or exchange for product in its original packaging, started through its Returns Portal — note that its Terms of Use measure the 30 days from the date of delivery while the help center article measures from the date of purchase, so confirm which applies with the Care Team.

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FAQ

Where is the cancel button inside a myNutrafol account?

Nutrafol's help center says to go to your account page, select "My Subscriptions," then click "View" on the plan you want to end. The cancel option lives inside that plan view, not on the main account landing screen.

Can I pause or push back a Nutrafol shipment instead of canceling?

Yes. Nutrafol documents a "Change Renewal Date" option that appears when you log in to your myNutrafol account. Pick a new order date on the calendar and click "Save Changes." Nutrafol allows delays of up to 120 days; for anything longer it says to contact its Customer Experience team.

What is the deadline to cancel Nutrafol before the next bottle ships?

Nutrafol's Terms of Use say you can cancel from your account page until the day your next subscription period begins. Its help center adds that you are only charged when the next order is being shipped, so make the change before the renewal date shown under My Subscriptions.

Does Nutrafol refund the current subscription period when you cancel?

No. Nutrafol's Terms of Use state that canceling does not entitle you to a refund for the remainder of the then-current subscription period. A separate money-back return exists for product you already received, handled through Nutrafol's Returns Portal.

I buy Nutrafol on Amazon — does canceling on nutrafol.com stop those orders?

No. Nutrafol confirms its products can be purchased on Amazon, but the My Subscriptions page on nutrafol.com only controls subscriptions placed with Nutrafol directly. A recurring order set up through Amazon has to be stopped in your Amazon account.

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