How to cancel Komoot

1. 1

   Log in at komoot.com with the account you used to buy Premium.

2. 2

   Go to Account Settings and open the Premium tab (komoot.com/account/premium_subscription).

3. 3

   Confirm the tab shows Premium as active and lists the website as the purchase platform.

4. 4

   Click Cancel subscription and confirm.

5. 5

   The tab then shows the expiration date; you can click Reactivate subscription at any point before that date if you change your mind.

• • komoot notes that if the Premium menu isn't visible, you are likely logged in with a different account than the one used to purchase.
• • Website payment methods are Visa, Mastercard, American Express, and PayPal. komoot warns that a cancelled PayPal billing agreement cannot be reactivated — to resume Premium with PayPal you must wait for the current period to expire and start a new subscription.

Source: support.komoot.com — the provider's own documentation for these steps.

1. 1

   komoot states that cancellations and reactivations for Android purchases must be handled directly in the Google Play Store, and that the komoot app forwards you there to cancel or manage a trial.

2. 2

   On your Android device, go to subscriptions in Google Play, signed in to the Google Account that has the subscription.

3. 3

   Select the komoot subscription you want to cancel.

4. 4

   Tap Cancel subscription and follow the instructions.

5. 5

   If the subscription does not appear in Google Play, komoot says to contact Google Play Support directly to locate and manage it.

• • komoot states it cannot manage, cancel, or reactivate Play-billed subscriptions for you.
• • The Play Store steps come from the Google article komoot links to for Android cancellations: support.google.com/googleplay/answer/7018481.

Source: support.komoot.com — the provider's own documentation for these steps.

1. 1

   komoot states that cancellations and reactivations for iOS purchases must be handled directly in the Apple App Store, and links to Apple's own instructions.

2. 2

   On iPhone or iPad, open Settings and tap your name at the top.

3. 3

   Tap Subscriptions and select komoot.

4. 4

   Tap Cancel Subscription and confirm.

• • komoot states it cannot manage, cancel, or reactivate App Store subscriptions for you.

Source: support.komoot.com — the provider's own documentation for these steps.

1. 1

   Check you are inside komoot's documented eligibility window: 14 days for one-time purchases such as maps, region bundles and World Pack; 20 days for weekly and monthly subscriptions; 60 days for yearly or multi-year subscriptions.

2. 2

   Log in to the paid komoot account and open the refund page at komoot.com/account/refund.

3. 3

   Choose whether you are refunding a one-time purchase or a subscription.

4. 4

   Select the product and submit the request — if eligible, komoot says the last payment is refunded automatically to the original payment method and access to that product is removed.

5. 5

   Allow 5 to 10 working days for the refund to appear, and check the Shop section in the app to confirm access was removed.

6. 6

   For Android purchases use Google Play's refund process, and for iOS purchases komoot states refunds are handled exclusively by Apple.

• • komoot says an error reading that no products are available for refund usually means you are logged into the wrong komoot account — the purchase was made with a different email address.
• • komoot also states that if a Premium payment is refunded there is no active subscription on the account, and it does not extend used Premium time or add months for gaps.

Source: support.komoot.com — the provider's own documentation for these steps.