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Verified from official sourceBilling partner can change the steps
Difficulty A · 8/100— Easy to cancel

How to cancel iFIT

Go to ifit.com/cancel — or sign in and open SETTINGS, then MEMBERSHIP PLAN — click cancel membership, check the acceptance box and click Cancel Membership. You can also call (866) 608-1798. iFIT ends the subscription at the close of the current period with no refund. App-store signups must cancel in that store.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If you subscribed directly with iFITIf you would rather cancel iFIT by phoneIf you subscribed through the Apple App StoreIf you subscribed through Google Play

Fast answer

Where to start with iFIT

Open official help
Can you cancel online?
yes
Where to start
ifit.com/cancel — or your account > SETTINGS > MEMBERSHIP PLAN
Apple or Google billed?
Possible
Keeps access until
The end of your current Subscription Period — iFIT says a cancelled Recurring Subscription is cancelled at the end of its then-current Subscription Period and that you are not entitled to a refund for cancelling.
Verified on
2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If you subscribed directly with iFIT

  1. 1

    Sign in to your iFIT account.

  2. 2

    Go to SETTINGS, then MEMBERSHIP PLAN — ifit.com/cancel opens the same membership-plan page.

  3. 3

    Follow the prompts to pause or end your membership.

  4. 4

    iFIT's Return Policy (ifit.com/legal/return-policy) spells out the confirm sequence: click "cancel membership," check the acceptance box, then click "Cancel Membership."

  • • iFIT says the same page lets you pause the membership instead of cancelling it.
  • • iFIT says a cancelled Recurring Subscription is cancelled at the end of its then-current Subscription Period and that you are not entitled to any refund as a result of cancelling.

Source: ifit.com — the provider's own documentation for these steps.

If you would rather cancel iFIT by phone

  1. 1

    Call iFIT at (866) 608-1798 during regular Mountain Time Zone business hours.

  2. 2

    Ask to cancel your Recurring Subscription.

  3. 3

    Have the username and the email address on the account ready — iFIT's Return Policy (ifit.com/legal/return-policy) says it asks for both.

  4. 4

    Ask the agent to confirm your final billing date.

  • • iFIT's Terms of Use list (866) 608-1798 for subscription management and billing questions; its Return Policy (ifit.com/legal/return-policy) lists 1-866-896-9777 for membership refund requests.
  • • iFIT says billing questions must be raised within 30 days of the billing date, by phone on (866) 608-1798 or at my.ifit.com.

Source: ifit.com — the provider's own documentation for these steps.

If you subscribed through the Apple App Store

  1. 1

    Open Settings on your iPhone or iPad and tap your name.

  2. 2

    Tap Subscriptions.

  3. 3

    Select the iFIT subscription.

  4. 4

    Tap Cancel Subscription and confirm.

  • • iFIT says that if you enrolled in a Recurring Subscription through a third-party platform like the App Store, you need to cancel it by following the instructions provided by that platform.
  • • Cancelling on ifit.com will not stop an App Store subscription.

Source: ifit.com — the provider's own documentation for these steps.

If you subscribed through Google Play

  1. 1

    Open the Google Play Store app on your Android device, or go to play.google.com.

  2. 2

    Open Payments & subscriptions, then Subscriptions.

  3. 3

    Select the iFIT subscription.

  4. 4

    Tap Cancel subscription and follow the prompts.

  • • iFIT names Google Play alongside the App Store as a third-party platform whose subscriptions must be cancelled by following that platform's own instructions.

Source: ifit.com — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

You cannot find the cancel option in the iFIT app.

iFIT documents the path as your account > SETTINGS > MEMBERSHIP PLAN, and ifit.com/cancel opens that same membership-plan page in a browser. If you subscribed through the App Store or Google Play, the cancel option lives in that store instead.

You were charged after cancelling iFIT.

Check which channel billed you: iFIT says third-party platform subscriptions must be cancelled through that platform. iFIT also says billing errors must be raised within 30 days of the billing date on (866) 608-1798 or at my.ifit.com, and that it will not issue credits or refunds after that.

You want a refund on an annual iFIT plan you just bought.

iFIT's Return Policy says annual membership fees are refundable only if cancelled within thirty days of the original purchase or the beginning of a trial period; monthly fees are not refundable. It also allows a membership refund within 30 days of equipment delivery, on a call to 1-866-896-9777.

iFIT's price is going up and you do not want to pay it.

iFIT says that if you do not agree to a Subscription Fee change you must cancel your Recurring Subscription at least 24 hours before the Subscription Period the new fee applies to. It also says the current fee stays in force for any period you have already paid for.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

  • iFIT says your Recurring Subscription is cancelled at the end of its then-current Subscription Period, so you keep access until that date.
  • iFIT does not refund the remainder of the period you have already paid for.
  • iFIT offers a pause on the same MEMBERSHIP PLAN screen if you want to keep the account but stop billing for a while.
  • If you subscribed through the App Store or Google Play, the subscription keeps billing until you cancel it in that store — cancelling on ifit.com will not reach it.

Refund notes

  • iFIT says you are not entitled to any refund as a result of cancelling a Recurring Subscription — it simply ends at the close of the current Subscription Period.
  • iFIT's Return Policy (ifit.com/legal/return-policy) is narrower still: iFIT monthly membership fees are not refundable, while annual membership fees are refundable only if cancelled within thirty days of the original purchase or the beginning of a trial period.
  • The same Return Policy says iFIT yearly and monthly memberships may be refunded within 30 days of equipment delivery, by calling 1-866-896-9777 and providing the username and email address associated with the account.

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FAQ

How do I cancel my iFIT membership?

iFIT documents two direct routes. Online: sign in and go to SETTINGS, then MEMBERSHIP PLAN — ifit.com/cancel opens that page — then click cancel membership, check the acceptance box and click Cancel Membership. By phone: call (866) 608-1798 during regular Mountain Time Zone business hours. If you signed up through the App Store or Google Play, cancel in that store instead.

Can I pause my iFIT membership instead of cancelling?

Yes for a subscription billed directly by iFIT. iFIT's terms say you may pause or cancel a Recurring Subscription you enrolled in directly with it, from the same SETTINGS > MEMBERSHIP PLAN screen or by calling (866) 608-1798. A subscription bought through the App Store or Google Play is managed by that platform instead.

Does iFIT refund an annual membership if I cancel?

Only inside a narrow window. iFIT's terms say cancelling a Recurring Subscription earns no refund, and its Return Policy says monthly membership fees are not refundable while annual fees are refundable only if cancelled within thirty days of the original purchase or the start of a trial period. Memberships may also be refunded within 30 days of equipment delivery.

How do I cancel iFIT if I subscribed through the App Store or Google Play?

Through that platform. iFIT's terms say that if you enrolled through a third-party platform like the App Store or Google Play you must cancel by following the instructions provided by that platform. On iPhone that is Settings > your name > Subscriptions; on Android it is the Play Store > Payments & subscriptions > Subscriptions. Cancelling on ifit.com will not stop it.

What phone number cancels an iFIT membership?

iFIT's Terms of Use give (866) 608-1798 for pausing or cancelling a Recurring Subscription and for billing questions, available during regular Mountain Time Zone business hours. Its separate Return Policy lists 1-866-896-9777 for membership refund requests, where it asks for the username and email address on the account.

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Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by iFIT. Trademarks belong to their respective owners. Steps verified against official sources on 2026-08-28.

Official source

iFIT Terms of Use | Website & App Policies • Last verified: 2026-08-28

Open official help