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How to cancel Hers

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Hers cancellations are self-serve. Log into forhers.com or the Hims & Hers app, open Subscriptions, choose Manage, then use Edit/Cancel Orders or End Subscription and confirm the prompts. Hers asks you to act at least 48 hours before your next order date. Weight-loss members must separately stop auto-renew, or the membership keeps billing.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel a Hers subscription on the website Cancel a Hers subscription in the Hims & Hers app Cancel a Hers weight-loss membership (separate flow)Ask Hers support to cancel for you

Fast answer

Where to start with Hers

Open official help

Can you cancel online?: yes
Where to start: The "Subscriptions" tab in your Hers account on forhers.com, or the "Account" icon then "Subscriptions" in the Hims & Hers app
Apple or Google billed?: Not commonly documented
Keeps access until: Through the period you have already paid for. Any Hers order that has already begun processing or shipped still goes out and is still charged — cancellation only stops future orders.
Notice period: 2 days
Contract / fees: Telehealth service, so cancellation is tied to orders rather than a fixed term — no minimum commitment is documented. Cancelling does not stop an order that has already begun processing or shipped. Hers's help center tells customers who have had lab work ordered but no medication prescribed yet to contact support to cancel instead of using the self-serve flow. On weight-loss plans the membership and the medication renew separately and each must be stopped. Reactivating later may require answering a new set of medical questions for a clinician to review if the original prescription has expired.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel a Hers subscription on the website

1
Open forhers.com and log into your Hers account.
2
Find "Subscriptions" along the top menu.
3
Scroll to the subscription you want to cancel.
4
Click the "Manage" button to open the subscription details page.
5
Under the "Get help" section, click "Add or remove items" or "Edit/Cancel Orders".
6
In the pop-up, untick (remove the check-mark from) the item you want to cancel. Some subscription types instead show "Adjust my plan" or "End Subscription" — choose End Subscription.
7
Click "Cancel Subscription" or "Yes, confirm", then follow the remaining prompts to finalize.
8
Do this at least 48 hours before your next order date, since an order already processing cannot be stopped this way.

Cancel a Hers subscription in the Hims & Hers app

1
Open the Hims & Hers app and log into your account.
2
Tap the "Account" icon in the top right corner of the home page.
3
Select "Subscriptions".
4
Scroll to the subscription you want to cancel.
5
Under the "Additional Options" section, tap "Edit Upcoming Orders".
6
Under the "Manage Subscription" section, select "Add/Remove Items From Order". Some subscription types instead show "Adjust my plan" or "End Subscription".
7
Untick the item you want to cancel, then tap "Cancel Subscription" and follow the prompts to finalize.

Cancel a Hers weight-loss membership (separate flow)

1
Log into your Hers account on the website, or open the Hims & Hers app and tap the "Account" icon.
2
Go to "Subscriptions" and scroll to the weight-loss plan.
3
Select "Manage subscription" to open the subscription details.
4
Under the "Manage subscription" section, select "Stop auto-renew on my medication or membership".
5
Choose which renewal you want to end — select the membership as well, not only the medication.
6
Follow the prompts to finalize. Hers warns that cancelling only the medication leaves the membership active and billing monthly.

Ask Hers support to cancel for you

1
Log into your Hers account.
2
Send a message through the secure messaging portal — Hers directs current and former subscribers here for account questions.
3
If you are not subscribed to a Hers plan, use the "Contact us" button at the top right of the Hers help center and submit a question.
4
Send your request well before your next order date, since Hers asks for subscription changes at least 48 hours ahead.
5
Use this route if you had lab work ordered but no medication prescribed yet, which Hers says needs support assistance to cancel.

Expect a retention offer

• The cancel control is not a plain "Cancel" button — it sits under a "Get help" section, behind "Add or remove items" or "Edit/Cancel Orders"
• Some plan types present "Adjust my plan" alongside "End Subscription" at the decision point
• "Snooze" and "Change refill date" are surfaced as alternatives to cancelling
• Multiple confirmation prompts follow before the cancellation is finalized
• Weight-loss medication and the weight-loss membership must be ended separately, and cancelling the medication alone leaves the membership billing

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Future Hers orders stop, but an order that has already begun processing or shipped still ships and is still charged.
Medication already delivered stays with you — Hers documents that it cannot accommodate returns.
If you cancelled only the medication on a weight-loss plan, the membership charge continues monthly until you also stop its auto-renew.
You can check the "Next Order Date" under Subscriptions to confirm no further order is scheduled.
Reactivating later is possible from the Subscriptions screen, but if your prescription has expired Hers may ask you to answer a series of medical questions for a clinician to review.

Refund notes

Hers's help center states it cannot accommodate returns because of the nature of its products, and that any change to a subscription must be made or requested at least 48 hours before payment is processed for the next order. There is no self-serve refund control; refund questions go through the secure messaging portal in your account. Check the current policy before ordering.

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FAQ

How long before my next Hers order do I need to cancel?

Hers asks you to cancel at least 48 hours before your next order date. You can find that date under "Next Order Date" in the Subscriptions area of your account. Hers also notes that if an order has already begun processing, cancelling the subscription will not stop that order or its charge.

Does cancelling my Hers medication also cancel the weight-loss membership?

No. Hers documents these as separate renewals — if you cancel only the medication, the weight-loss membership stays active and continues to be charged monthly. Use "Stop auto-renew on my medication or membership" and select each renewal you want to end, not just the medication.

Can I pause my Hers subscription instead of cancelling it?

Often yes. On a subscription's Manage screen, Hers shows "Refill now", "Change refill date", or "Snooze", depending on the plan. Hers notes these options are not available for every subscription, and that changing the next order date does not cancel the subscription.

Is my Hers subscription billed through the App Store or Google Play?

Hers's help center describes payments running through its own processors, Stripe and Adyen, using major credit and debit cards — not App Store or Google Play billing. That means you cancel inside your Hers account or the app's Subscriptions section, not in your phone's subscription settings.

Can I get a refund after cancelling Hers?

Hers says it cannot accommodate returns because of the nature of its products, and that any subscription change needs to be made or requested at least 48 hours before payment is processed for your next order. There is no self-serve refund button — refund questions go to Hers through the secure messaging portal in your account. Check the current policy before you order.

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