Track this subscription with Gravity→No bank sync

Verified from official source

How to cancel Everlywell

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Everlywell gives you no self-serve cancel button — you email Customer Experience at contact@everlywell.com. Send it at least two business days before your next payment. Monthly memberships end on request, but the 12-month Yearly Plan must run to term. Test-kit subscriptions need 48 hours' notice plus a minimum number of kits received, and unused credits are forfeited.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Everlywell+ membership (monthly or yearly)Test kit subscription (monthly, quarterly, bi-annual)Vitamins and supplements subscription Everlywell 360 annual membership

Fast answer

Where to start with Everlywell

Open official help

Can you cancel online?: no
Where to start: Email contact@everlywell.com (Everlywell Customer Experience). There is no cancel button inside the Everlywell account — cancellation is a support request.
Apple or Google billed?: Not commonly documented
Keeps access until: Monthly Everlywell+ members keep credits until the date the next payment invoice would have occurred; annual members keep credits for 30 days after cancellation. Unredeemed credits become unavailable after that and are not refunded.
Notice period: 2 days
Contract / fees: The 12-month Yearly Plan is a genuine term commitment: Everlywell's help center states members must keep paying the monthly fee until the end of the 12-month term and may cancel once the term is over — which conflicts with the marketing page's "pause or cancel your monthly subscription at any time with no cancellation fees." Test-kit subscriptions carry a minimum-kit requirement (3 tests on monthly, 2 on quarterly, 2 on bi-annual) before cancellation is permitted. Everlywell 360 is an annual membership that renews on your signup anniversary. Telehealth, Virtual Care and Weight Care+ visits are administered by OpenLoop Health (patientsupport@openloophealth.com, +1 708-787-4438), so an active prescription or care plan may need to be wound down with OpenLoop separately from ending the Everlywell membership itself. No early-termination fee is documented.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Everlywell+ membership (monthly or yearly)

1
Email Everlywell Customer Experience at contact@everlywell.com and state that you want to cancel your Everlywell+ membership.
2
Send the request at least 2 business days before your next payment is due. Everlywell's stated support hours are Monday to Friday, 8:00 am to 4:30 pm CT (9:00 am to 5:30 pm ET).
3
If you are on the 12-month Yearly Plan, Everlywell requires you to keep paying the monthly fee until the 12-month term ends; cancellation is permitted once the term is over.
4
Redeem any remaining credits before the cancellation takes effect — Everlywell does not refund unused credits.
5
Keep the reply from Customer Experience as your written record of the cancellation date.

Test kit subscription (monthly, quarterly, bi-annual)

1
Email Everlywell Customer Experience at contact@everlywell.com with the email address used to purchase the subscription, your order number (format R123456789), and your Kit ID(s).
2
Give at least 48 hours' notice ahead of the next scheduled charge, as required by Everlywell's subscription cancellation policy.
3
Check the minimum-kit requirement first: Everlywell requires 3 tests received on monthly, 2 on quarterly, and 2 on bi-annual subscriptions before cancellation.
4
Be aware that test kits ordered under a subscription are not eligible for refunds or returns.

Vitamins and supplements subscription

1
Email Everlywell Customer Experience at contact@everlywell.com to cancel a vitamins or supplements subscription.
2
Act on the reminder email: Everlywell sends a notification 7 days before your card is charged, which is your practical window to stop the next shipment.
3
Note that Everlywell does not offer a skip or pause option on supplement subscriptions — cancelling outright is the only documented way to stop shipments.
4
Send the request before the shipment is processed; Everlywell states a shipment cannot be cancelled once processed.
5
If you are dissatisfied, contact Customer Experience within 15 days of your first order to request a full refund.

Everlywell 360 annual membership

1
Contact the Everlywell 360 Concierge team at everlywell360@everlywell.com, or call 1-833-998-5465 (Monday to Friday, 8:00 am to 4:30 pm CT).
2
Ask to cancel the Everlywell 360 membership, which otherwise renews annually on your signup anniversary date.
3
Cancel within 60 days of purchase to be eligible for a refund; Everlywell applies a non-refundable $20 administrative fee — confirm current terms when you write in.
4
If your labs are done but you have not yet had your consultation, ask about the partial refund. Everlywell states no refund is available once the consultation has taken place.

Expect a retention offer

• No self-serve cancel control anywhere in the account — every cancellation is routed through a human Customer Experience agent by email
• Requests are only handled Monday to Friday, 8:00 am to 4:30 pm CT, so a weekend or evening request slides toward the next billing date
• The membership marketing page promises you can 'pause or cancel your monthly subscription at any time with no cancellation fees' while the help center locks the 12-month Yearly Plan to its full term
• Unused credits are forfeited rather than refunded, creating pressure to stay and redeem before leaving
• Test-kit subscriptions impose a minimum number of kits received (3 monthly / 2 quarterly / 2 bi-annual) before cancellation is allowed
• Supplement subscriptions offer no skip or pause option — the only documented lever is full cancellation

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Monthly Everlywell+ credits become unavailable at the time your next payment invoice would have occurred
Annual Everlywell+ credits become unavailable 30 days after the membership is cancelled
No refund is issued for unused credits
Test kits already processed for shipment cannot be stopped, and subscription kits are not refundable or returnable
Everlywell 360 cancellations within 60 days of purchase carry a non-refundable $20 administrative fee
Telehealth or Weight Care+ care plans run through OpenLoop Health and may need to be closed out separately

Refund notes

Everlywell does not issue refunds for unused membership credits. Test kits ordered under a subscription are not eligible for refunds or returns, and a shipment cannot be cancelled once it has been processed. Vitamins and supplements carry a 15-day full-refund window on a first order if you contact Customer Experience. Everlywell 360 cancellations within 60 days of purchase are refundable minus a non-refundable $20 administrative fee, with no refund once the consultation has taken place. Confirm current terms directly with Everlywell.

Gravity for iPhone

Canceled Everlywell? Track your other renewals in Gravity

Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.

No bank login
Private / on-device
AI cancel assistant

Track renewal datesFree trial alertsStep-by-step cancellation help

Download Gravity

FAQ

Can I cancel Everlywell online without emailing anyone?

No. Everlywell's Knowledge Base documents cancellation only as an email request to Customer Experience at contact@everlywell.com. The My Everly account at secure.everlywell.com is documented for managing appointments and results, not for ending a membership, so plan on a support ticket rather than a one-click button.

Can I cancel Everlywell's 12-month Yearly Plan early?

Everlywell's help center states Yearly Plan members are required to continue paying the monthly fee until the end of the 12-month term, and can cancel once that term is over. The "cancel any time" language on Everlywell's membership marketing page applies to the monthly plan, so confirm which plan you are on before assuming you can leave early.

How far ahead do I need to cancel Everlywell to avoid the next charge?

Everlywell asks that cancellation requests be submitted at least 2 business days before the next payment is due, and its subscription cancellation policy specifies 48 hours' notice for test-kit subscriptions. Customer Experience works Monday to Friday, 8:00 am to 4:30 pm CT, so a weekend request effectively starts counting the next business day.

What happens to my unused Everlywell credits after I cancel?

They are forfeited — Everlywell does not issue refunds for unused credits. On a monthly membership, credits become unavailable at the point your next payment invoice would have occurred; on an annual membership they stay usable for 30 days after cancellation. Redeem anything left before the cancellation takes effect.

Why won't Everlywell let me cancel my test kit subscription yet?

Everlywell's subscription cancellation policy sets a minimum number of kits you must receive first: 3 tests on a monthly subscription, 2 on quarterly, and 2 on bi-annual. Test kits ordered under a subscription are also not eligible for refunds or returns, and a shipment cannot be stopped once it has been processed.

Gravity

Track renewals before the next surprise charge.

Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.

Track subscription renewalsTrack free trialsStay ahead of billing datesUse the cancellation hub