If you have a monthly rolling membership (the standard online path)
- 1
Go to the PureGym US member portal at puregym-us.exerp.site and log in with your member account.
- 2
Select "My profile" in the top right, then choose the "Profile" option.
- 3
Open the "My subscriptions" tab.
- 4
Press "Manage" on the subscription you want to terminate.
- 5
Follow the steps for cancellation through to the end.
- 6
Do this at least 7 business days ahead of your next payment — PureGym documents this as the minimum notice for a monthly rolling membership.
- • PureGym adds that if you are in a commitment (a 1-year obligation period) you may be required to pay a buy-out fee to cancel early.
- • If the online cancellation is not offered, PureGym's "Why can't I cancel my monthly membership online?" article lists the documented reasons: you are less than 7 days from your next payment day, you have a missed payment to clear in the Member's Area, you joined through a discount scheme, or you are a Columbia / Springfield / Tysons Corner member (https://www.puregym.com/us/faqs#/articles/why-cant-i-cancel-my-monthly-membership-online----fdf1643f-61bc-4673-bf6f-d00717525c7a).
Source: puregym.com — the provider's own documentation for these steps.