How to cancel ABCmouse

Open the ABCmouse app and log in if needed.

Click the Avatar/profile icon in the upper-left corner.

Click Settings in the lower-left corner — you may be prompted to enter your birth year or password.

Select Manage My Account.

On the Membership Details page you will see your subscription and next renewal date. If you have a monthly subscription billed directly by ABCmouse via credit card, PayPal or Apple Pay, this page also shows a Pause Membership button offering a 1-, 2-, or 3-month pause — ignore it if you want to end the membership outright.

Select the Cancel Membership button at the bottom of the screen and follow the prompts.

Select one of the boxes that best represents why you wish to cancel, then select Continue to Cancel.

On the last reminder of the benefits you will lose, choose 'Yes, Cancel My Membership' rather than 'Keep Learning'.

You should land on a confirmation screen stating your membership is cancelled and showing how much access time remains. ABCmouse also shows an offer to move your child up to Adventure Academy (ages 8-13) — you can ignore it; declining is not required to complete the cancellation.

Check your email for the cancellation confirmation and keep it for your records. If you were redirected to the homepage without seeing a confirmation message, ABCmouse says to check your email to verify the cancellation went through.

Using ABCmouse after cancelling, up to the date shown on the confirmation, does not affect your cancellation status.

Log in to your ABCmouse Classic account using the ABCmouse Classic app on a tablet or phone, or the ABCmouse Classic website on a computer. Classic is not supported in mobile web browsers, so on a phone or tablet the app is required; if you cannot install it, use a computer or contact customer support.

Select the Gear icon at the top of your screen.

Select the Parent Section icon.

Select the My Account panel.

Select the Cancellation panel located on the My Account page.

Select the subscription(s) you want to cancel — Assessment and/or ABCmouse.com. If you subscribe to both, select both, or you will keep being charged for the one you did not select. Then click Continue.

Review the reminder of the exclusive benefits you will miss, then select End Membership.

If a special sale price is offered, decline it by selecting End Membership again (claiming the offer instead requires entering your account password).

Select End Membership once more to confirm the cancellation.

You will be told you keep full account access until the end of the current subscription period, after which your payment method is no longer charged. If you did not also cancel Assessment Center, a note will say it remains active.

Watch for the confirmation email and keep it for your records.

Alternative: instead of the in-app flow you can click the blue Help icon in the lower-right corner of the ABCmouse support site to cancel via the customer care chat — but do not exit the chat before you get a cancellation confirmation, or the subscription can stay active.

Open the iOS Settings app and tap your name at the top of the screen.

ABCmouse's article documents Apple's older route from here: tap iTunes & App Store, tap your Apple ID at the top, then tap View Apple ID, signing in with Touch ID or Face ID if prompted. On current iOS versions, Subscriptions appears directly on the Apple Account screen, so you can skip straight to it.

Tap Subscriptions and select ABCmouse.

Tap Cancel Subscription and confirm.

ABCmouse states it cannot access or manage your Apple App Store subscription on your behalf, so the cancellation must be completed through Apple. You keep access for the remainder of the period already paid for, no refund is issued, and deleting the app does not cancel the subscription.

Open the Google Play app.

Tap your profile icon in the top right.

Select Payments & subscriptions, then Subscriptions.

Find and tap your ABCmouse subscription.

Tap Cancel.

ABCmouse states it cannot access or manage the Google Play Store on your behalf, so the cancellation must be completed through Google. Uninstalling the app does not stop the billing.