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Verified from official source

Difficulty B · 24/100— Mostly straightforward

How to cancel Ollie

Ollie cannot be cancelled in the Ollie app. Sign in at ollie.com, click the profile icon, open My Info, then Subscriptions, and click Cancel Subscription for each dog, confirming after a short survey. Do it at least six days before your next scheduled delivery; orders already in progress still ship.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel on the Ollie website (the only self-serve path)Cancel through Ollie's canine care team

Fast answer

Where to start with Ollie

Open official help

Can you cancel online?: yes
Where to start: ollie.com (signed in) > profile icon in the upper-right corner > My Info > Subscriptions
Apple or Google billed?: Not commonly documented
Keeps access until: Ollie says cancelling turns off auto-renewal billing and prevents new orders from being created, but does not affect any orders currently in progress. Its terms add that you keep subscription benefits until the expiration of the then-current subscription term you have paid for.
Notice period: 6 days
Verified on: 2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel on the Ollie website (the only self-serve path)

1
Make sure you are signed in to your account at ollie.com — click the profile icon in the upper-right-hand corner.
2
Once logged in and on the My Plan page, click 'My Info' at the top of the page.
3
Click 'Subscriptions'.
4
From 'My Subscriptions', click 'Cancel Subscription' on the right for each dog you want to unsubscribe.
5
After a brief survey, click 'Cancel My Subscription' to confirm.
6
Cancel at least six days before your next expected delivery.

• Ollie states directly: 'you cannot cancel via the Ollie app.' The website is the only self-serve route.
• If you have multiple dogs on the account, Ollie requires you to unsubscribe each dog individually.

Source: ollie.com — the provider's own documentation for these steps.

Cancel through Ollie's canine care team

1
Call or text Ollie's canine care team at 844-88-OLLIE (844-886-5543) - Ollie's terms give these hours: Monday-Friday 9 AM-7 PM ET, Saturday-Sunday 10 AM-7 PM ET.
2
Or email caninecare@ollie.com; Ollie's FAQ page also offers live chat with canine support.
3
Ask to cancel the subscription and to turn off auto-renewal, naming each dog on the account.
4
Do this at least six days before your next scheduled delivery.
5
Keep the confirmation so you can show when the request was made.

• Ollie's terms say you may cancel at any time by emailing caninecare@ollie.com for assistance, and that you can turn off auto-renew by email or by calling 844-88-OLLIE.
• Ollie's FAQ page lists email, phone, text and live chat as its support channels; the written website steps above work without contacting anyone.

Source: ollie.com — the provider's own documentation for these steps.

Expect a retention offer

• Ollie's cancellation FAQ suggests reducing your portion size or adjusting your delivery schedule as alternatives to cancelling.
• A brief survey is presented before the final 'Cancel My Subscription' confirmation.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

You cancelled and still received another delivery.

Ollie's six-day rule is the cause: cancelling inside six days of a scheduled delivery does not stop that order, and Ollie says in-progress orders are unaffected. There is no pro-rated refund, so cancel well ahead of the delivery date.

You would rather not phone anyone to cancel.

You do not have to. Ollie's own FAQ gives written self-serve website steps that work at any hour: profile icon > My Info > Subscriptions > Cancel Subscription, then complete the survey and confirm. The canine care team is an alternative, not a requirement.

You just want less food, not a cancellation.

Ollie's own FAQ names two alternatives it documents: reduce your portion size, or adjust your delivery schedule so you receive less at a time. Both are changes to the subscription rather than cancellations.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Cancelling turns off the auto-renewal billing feature, preventing any new orders from being created.
Orders currently in progress are not affected and will still be delivered and charged.
You keep subscription benefits until the expiration of the then-current subscription term you have paid for.
No pro-rated refund is issued for the unused portion of that term.

Refund notes

Ollie's terms state that subscription fees charged prior to the effective date of cancellation will not be refunded, in whole or in part, and that you are not eligible for a pro-rated refund for unused days of the then-current term.
Ollie's money-back guarantee applies only to your starter box. It says you will not receive a refund for unwanted boxes received after the starter box, unless Ollie shipped them in error.

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FAQ

Can I cancel Ollie in the Ollie app?

No. Ollie's FAQ states plainly that you cannot cancel via the Ollie app. The self-serve path is the website: sign in at ollie.com, click the profile icon, open My Info, then Subscriptions, and click Cancel Subscription. Alternatively you can call or email the canine care team.

How far ahead do I need to cancel Ollie?

At least six days. Ollie's terms say that to ensure timely cancellation and avoid paying for a post-cancellation delivery, you must cancel your subscription six days prior to the expected time of your next scheduled delivery.

I have two dogs on Ollie — does one cancellation cover both?

No. Ollie says you will need to unsubscribe each dog individually if you have multiple dogs on your account: from My Subscriptions, click Cancel Subscription next to each dog in turn.

Does Ollie refund the box I was already charged for?

No. Ollie's terms say subscription fees charged before the effective date of cancellation are not refunded in whole or in part, and there is no pro-rated refund for unused days. Its money-back guarantee applies only to the starter box.

What happens to an Ollie order that is already in progress?

It still ships. Ollie says cancelling turns off auto-renewal billing and prevents new orders from being created, but will not affect any orders currently in progress.

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