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How to cancel Identity Guard

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Identity Guard's FAQ and Terms of Use say you can cancel by logging in to your account, but neither documents where that control sits, so most members cancel through 24/7 customer support at 1-855-443-7748. Cancel at least one day before the next billing cycle. Annual plans bought direct carry a 60-day money-back guarantee; monthly plans get no refund.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel in your Identity Guard account Cancel by contacting Identity Guard customer support Request the 60-day money-back guarantee (annual plans)Cancel an Identity Guard subscription billed by Apple

Fast answer

Where to start with Identity Guard

Open official help

Can you cancel online?: depends
Where to start: Identity Guard customer support on 1-855-443-7748 (listed as 24/7) is the path Identity Guard's own plans and contact pages point members to. The FAQ and Terms of Use also say you may cancel by logging in to your account at my.identityguard.com, though neither documents where the cancel control sits. If you subscribed inside the Identity Guard iOS app, start in your Apple Account subscription settings instead.
Apple or Google billed?: Possible
Keeps access until: The end of the current billing cycle. Monthly memberships run to the end of the paid month with no refund for unused time; annual memberships cancelled within the 60-day money-back window are refunded.
Notice period: 1 days
Contract / fees: No term contract, minimum commitment or early-termination fee is documented — Identity Guard sells month-to-month and annual memberships that renew at the end of each billing cycle. The Terms of Use require cancelling at least one (1) day prior to the commencement of the next billing cycle to prevent automatic renewal, and state the company emails members in advance of a renewal with the renewal price. Subscriptions bought inside the iOS app are billed by Apple, where Apple's standard rule is that auto-renew must be switched off at least 24 hours before the current period ends.
Verified on: 2026-07-26

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel in your Identity Guard account

1
Sign in to your Identity Guard account — the member portal is at my.identityguard.com — using the email address on your membership.
2
Look for a membership, subscription or billing section in your account. Identity Guard's FAQ and Terms of Use both say cancellation can be done 'by logging in to your account', but neither documents where the cancel control sits, so the exact label and location are not published.
3
If you find a cancel option, select it and follow the prompts to confirm.
4
Cancel at least one day before your next billing cycle starts — the Terms of Use require cancellation 'at least one (1) day prior to the commencement of your next Billing Cycle' to prevent automatic renewal.
5
Watch for a cancellation confirmation email and keep it. If no cancel control appears in your account, use the customer support path below — the plans page states 'You may cancel your membership anytime simply by contacting us', and the Terms direct members to the phone number or email address shown in their account dashboard.

Cancel by contacting Identity Guard customer support

1
Call Identity Guard customer support at 1-855-443-7748 — the contact page states support is available 24/7.
2
As an alternative, use the contact details in your account dashboard; the Terms of Use list customercare@identityguard.com and a support line of 1-855-993-3061.
3
Give the name and email address on the membership and ask to cancel the subscription outright.
4
Do this at least one day before your next billing cycle starts, as the Terms of Use require, so the renewal is not charged.
5
Ask the agent to confirm the cancellation date and that no further renewal will be charged, and request written confirmation by email.

Request the 60-day money-back guarantee (annual plans)

1
Confirm you are on an annual plan bought through Identity Guard's website or its customer support team — the FAQ limits the guarantee to those purchase channels.
2
Contact Identity Guard support at 1-855-443-7748 within 60 days of your initial purchase date.
3
Ask to cancel the membership and to have the refund applied under the 60-day money-back guarantee.
4
Note that monthly plans are excluded: the FAQ states service runs to the end of the current monthly term with no refund for the unused portion.

Cancel an Identity Guard subscription billed by Apple

1
If you subscribed inside the Identity Guard iOS app, Apple is the biller and Identity Guard support cannot stop the charge.
2
On your iPhone or iPad open Settings, tap your name at the top, then tap Subscriptions.
3
Select Identity Guard and tap Cancel Subscription.
4
Do this at least 24 hours before the renewal date — Apple's standard rule is that turning off auto-renew only takes effect if done at least 24 hours before the current period ends.
5
Protection continues until the end of the period you have already paid for.

Expect a retention offer

• Identity Guard's plans and contact pages route members to 'contact us' to cancel rather than to a self-serve cancellation link, so many members end up on a live 24/7 support call.
• The FAQ and Terms of Use say cancellation can be done by logging in to your account, but neither page — and no public help-centre article — documents where the cancel control sits inside the member portal.
• Two different official support phone numbers are published across Identity Guard's own pages — 1-855-443-7748 on the contact and FAQ pages, and 1-855-993-3061 in the Terms of Use.
• The 60-day money-back guarantee is limited by purchase channel and by plan type, so monthly members and members who bought through a third party do not qualify.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Recurring subscription fees stop being charged to the payment method on file for the account.
The membership stays active only until the end of the current billing cycle, so monitoring and alerts continue through the time already paid for.
Monthly plans receive no refund for the unused portion of the term.
Annual members who bought through Identity Guard's website or support team and cancel within 60 days of the initial purchase date can claim the money-back guarantee.
Identity Guard's public pages do not document what happens to the personal information you submitted for monitoring after cancellation; data retention is governed by the Aura privacy policy linked in the site footer.

Refund notes

Identity Guard's FAQ documents a 60-day money-back guarantee on annual subscription plans purchased through its websites or via its customer support team, provided you cancel within 60 days of the initial purchase date. It is not self-serve — the contact page directs members to request the refund by calling support. Monthly plans are stated to be not eligible for refunds: service continues to the end of the current monthly term and no refund is given for the unused portion. The Terms of Use add that Identity Guard is under no obligation to refund an early cancellation except where a money-back guarantee applies, and that the guarantee's terms are shown in the member's account profile.

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FAQ

Does Identity Guard have a money-back guarantee if I cancel?

Yes, on annual plans only. Identity Guard's FAQ documents a 60-day money-back guarantee for annual subscriptions purchased through its website or its customer support team, provided you cancel within 60 days of the initial purchase date. Monthly plans are stated to be not eligible for refunds, and the refund is requested by contacting support rather than self-serve.

Can I cancel Identity Guard online, or do I have to call?

Identity Guard's FAQ and Terms of Use both say you may cancel by logging in to your account, but neither names a settings section or a cancel button, and no public help article shows where that control sits. Meanwhile the plans page says you may cancel 'simply by contacting us' and the Terms direct members to the phone number or email address in their account dashboard. In practice, plan on calling 1-855-443-7748, listed as available 24/7.

Will deleting the Identity Guard app stop the billing?

No. Removing the Identity Guard app from your phone does not end the membership. Cancel through your Identity Guard account or customer support. If you subscribed inside the Identity Guard iOS app, Apple is the biller, so cancel in your Apple Account subscription settings instead.

How much notice does Identity Guard need before my renewal?

Identity Guard's Terms of Use require cancelling at least one (1) day prior to the commencement of your next billing cycle in order to prevent automatic renewal. The same terms say Identity Guard emails members in advance to tell them a subscription is due for renewal and to give the renewal price.

Does cancelling Identity Guard end my monitoring straight away?

No. Identity Guard's Terms of Use state the subscription remains active until the end of the current billing cycle, so monitoring and alerts continue through the time already paid for. Identity Guard's public pages do not document what happens to the personal details you submitted for monitoring after that point.

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