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How to cancel BetterHelp

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

If you signed up on BetterHelp's website, sign in and go to Menu, then My Account, Payment Settings, and Cancel Membership; you'll get a confirmation email and keep access until the paid period ends. If you were billed through Apple or Google, cancel in that store's subscription settings instead. Refunds are handled case by case through support.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel on the BetterHelp website Cancel if you were billed through Apple Cancel if you were billed through Google Play Cancel or ask about a refund via support

Fast answer

Where to start with BetterHelp

Open official help

Can you cancel online?: yes
Where to start: Account or billing settings
Apple or Google billed?: Possible
Keeps access until: the end of your current paid billing period
Contract / fees: Month-to-month with no long-term contract; you can cancel at any time, for any reason.
Verified on: 2026-07-12

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel on the BetterHelp website

1
Sign in to your account at betterhelp.com
2
Open the Menu (or click your profile icon) and go to My Account / Account Settings
3
Select Payment Settings
4
Choose Cancel Membership (may also appear as Quit therapy or Change plan / Quit counseling)
5
Confirm the cancellation; watch for the confirmation email from BetterHelp

Cancel if you were billed through Apple

1
Open Settings on your iPhone or iPad
2
Tap your name at the top, then tap Subscriptions
3
Select BetterHelp from the list
4
Tap Cancel Subscription and confirm

Cancel if you were billed through Google Play

1
Open the Google Play Store app
2
Tap your profile icon, then Payments & subscriptions > Subscriptions
3
Select BetterHelp
4
Tap Cancel subscription and follow the prompts

Cancel or ask about a refund via support

1
Go to betterhelp.com/contact and submit the contact form, or email contact@betterhelp.com
2
Ask them to cancel your membership and, if applicable, to consider a refund
3
Keep the confirmation reply for your records

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

You keep access to your therapist until the end of the current paid billing period, then the membership stops.
BetterHelp sends a cancellation confirmation email once the request goes through.
Because billing is prepaid, the current period is not prorated or refunded on its own.
If you also want your data removed, go to Menu > My Account > Personal Information and choose Request Erasure.

Refund notes

BetterHelp bills on a prepayment basis and does not automatically prorate a canceled period; it says refunds are considered case by case, so you have to contact support to request one.

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FAQ

Will I get a refund for the unused part of my billing cycle?

BetterHelp bills on a prepayment basis and does not automatically prorate, but it says refunds are considered case by case. Contact support (contact@betterhelp.com or the contact form) to ask about your situation.

I subscribed through the BetterHelp app - where do I cancel?

If you were billed through Apple or Google Play, you must cancel in that store's subscription settings. BetterHelp cannot stop an app-store subscription for you.

Do I lose access to my therapist immediately after canceling?

No. You can keep using the service until your current paid period ends, and then the membership stops.

Is there a contract or a cancellation fee?

No. BetterHelp is month-to-month with no long-term contract, and you can cancel anytime, for any reason.

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