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How to cancel GoodRx Gold

GoodRx Gold cancels self-serve. On the web, sign in at goodrx.com/gold, click the profile icon, open Account, choose Gold Membership, click Cancel my Gold Membership, then 'Yes, cancel anyway'. In the app, use the Account tab then Gold Membership. Cancel at least one day before your renewal date; there are no cancellation fees.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If you want to cancel on the GoodRx Gold websiteIf you want to cancel in the GoodRx mobile appIf you would rather cancel by email or mail

Fast answer

Where to start with GoodRx Gold

Open official help
Can you cancel online?
yes
Where to start
goodrx.com/gold > profile icon (upper right) > Account > Gold Membership
Apple or Google billed?
Not commonly documented
Keeps access until
GoodRx says that if you cancel at least one day before the next Membership Fee is due, your Membership and access to the Services terminate on the day that next fee would have been due.
Notice period
1 days
Verified on
2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If you want to cancel on the GoodRx Gold website

  1. 1

    Log in to your Gold account at goodrx.com/gold.

  2. 2

    Click on the profile icon in the upper right corner.

  3. 3

    Click the Account option.

  4. 4

    Select Gold Membership.

  5. 5

    Click 'Cancel my Gold Membership'.

  6. 6

    Click 'Yes, cancel anyway' to confirm.

  • • GoodRx's Gold Terms of Service say you may find your Membership Cycle renewal date, or cancel or modify your Membership, by visiting the 'Settings' option while logged in to your account online or in the GoodRx app and clicking on 'plan information'.
  • • GoodRx's cancellation-policy article states there are no fees or penalties to cancel your GoodRx Gold account.

Source: support.goodrx.com — the provider's own documentation for these steps.

If you want to cancel in the GoodRx mobile app

  1. 1

    Log in to the GoodRx mobile app and tap the Account tab.

  2. 2

    Tap 'Gold Membership'.

  3. 3

    Tap 'Cancel my GoodRx Gold membership'.

  4. 4

    Confirm that you want to cancel by tapping 'Continue cancellation'.

  • • GoodRx's Gold Terms of Service say GoodRx bills the Membership Fee through a third-party provider (currently Stripe, Inc.), so this is a GoodRx cancellation, not an Apple or Google Play one.

Source: support.goodrx.com — the provider's own documentation for these steps.

If you would rather cancel by email or mail

  1. 1

    Email support@goodrx.com with the subject line 'Subscription Cancellation Request'.

  2. 2

    Include your full name, the subscription being cancelled (Gold), your subscription Member ID, and the email address connected with the account.

  3. 3

    Alternatively, mail the same details to GoodRx, Inc., Attn: Patient Advocacy-Gold Cancellation, 2701 Olympic Blvd., West Building Suite 200, Santa Monica, CA 90404.

  4. 4

    Send the request at least one day before your Membership Cycle renewal date.

  5. 5

    GoodRx's Gold Terms of Service list 1-855-487-0694 for member assistance.

Source: support.goodrx.com — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

You cancelled during the free trial but still saw a charge.

GoodRx charges the first membership fee at the end of the free trial period. Its cutoff is one day before the renewal date, so a cancellation made on the renewal day itself still lets the charge through. Its terms give a full refund if you cancel within the first 30 days of Membership.

You cannot find where your renewal date is shown.

GoodRx says you can find your Membership Cycle renewal date under the 'Settings' option while logged in online or in the GoodRx app, by clicking 'plan information'. The same place lets you cancel or modify the membership.

You are on a Family Plan and only want to remove one person.

A Gold Family Plan is a single Membership covering the Member and up to five Add-On Members, so cancelling it ends the plan as a whole. Contact GoodRx at support@goodrx.com or 1-855-487-0694 to ask about changing plan type rather than cancelling outright.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

  • If you cancelled at least one day before the next fee was due, your Membership and access to the Services terminate on the day that fee would have been charged.
  • If you cancelled later than that, GoodRx bills one more Membership Fee and access expires one month later on a monthly cycle, or one year later on an annual cycle.
  • A Gold Family Plan covers the Member plus up to five Add-On Members, each with a separate Account and Card, so ending the Membership ends the plan those Cards belong to.
  • Gold-only discounted pharmacy pricing and discounted telehealth visits end when the Membership terminates.

Refund notes

  • GoodRx's Gold Terms of Service state that if you cancel your Membership within the first 30 days of your Membership, you will receive a full refund of any fees paid (https://support.goodrx.com/hc/en-us/articles/49487223482523-GoodRx-Gold-Terms-of-Service).
  • GoodRx's cancellation-policy help article adds a narrower rule for annual plans: annual subscribers must cancel within 2 weeks of an annual membership billing charge to be eligible to have that charge refunded to the card on file. Check both against your own plan.
  • There are no fees or penalties to cancel, and amounts paid for medications and prescriptions are never refundable.
  • Separately, GoodRx's billing FAQ says that if you cancel an Annual plan before the membership term has ended, your benefits stay available for the remainder of the term and you will not receive a prorated refund.

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FAQ

How do I cancel GoodRx Gold on the website?

Log in to your Gold account at goodrx.com/gold, click the profile icon in the upper right corner, click Account, select Gold Membership, click 'Cancel my Gold Membership', then click 'Yes, cancel anyway' to confirm. GoodRx says there are no fees or penalties for cancelling.

How do I cancel GoodRx Gold in the GoodRx app?

Log in to the GoodRx mobile app, tap the Account tab, tap Gold Membership, tap 'Cancel my GoodRx Gold membership', then tap 'Continue cancellation' to confirm. Gold is billed by GoodRx rather than an app store, so this cancels the membership itself.

When do I need to cancel GoodRx Gold to avoid the next charge?

At least one day before your Membership Cycle renewal date. GoodRx says that if you cancel at least one day before the next Membership Fee is due, your Membership terminates on that date; otherwise it bills you for an additional cycle.

Can I get my GoodRx Gold money back?

GoodRx's Gold Terms of Service say that cancelling within the first 30 days of your Membership earns a full refund of any fees paid. Its cancellation-policy article separately states that annual subscribers must cancel within 2 weeks of an annual billing charge to have that charge refunded. Money paid for medications is never refundable.

Does cancelling GoodRx Gold delete my prescription data?

No — that is a separate request. GoodRx says that if you cancel your Membership you may request deletion of your Claims Data by calling 1-855-487-0694 or submitting a request via goodrx.com/requestdeletion.

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Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by GoodRx Gold. Trademarks belong to their respective owners. Steps verified against official sources on 2026-08-28.

Official source

How do I cancel my Gold membership? — GoodRx Support • Last verified: 2026-08-28

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