GravityHow to Cancel Hims or Hers Subscription (2026)
Gravity automatically finds unused subscriptions and cancels them for you — for free.
Download Free →Hims and Hers: Subscription + Prescription
Hims and Hers offer telehealth-based subscription services for various health categories (hair loss, skincare, sexual health, mental health). Their billing structure is unique: you're often paying for both a subscription and recurring product shipments.
Canceling is straightforward but requires understanding what you're actually canceling.
How to Cancel Hims Subscription
Via Website
- Go to forhims.com and sign in
- Click your profile → Account
- Navigate to Subscriptions or My Plans
- Click on the plan you want to cancel
- Click Cancel Plan or Cancel Subscription
- Complete the cancellation flow and confirm
Via Phone
Call 1-800-368-4467. Customer service can process cancellations over the phone during business hours.
Via Chat
Hims offers live chat support on their website — often faster than the web cancellation flow.
How to Cancel Hers Subscription
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The process is identical:
- Sign in at forhers.com
- Profile → Account → Subscriptions
- Find the plan → Cancel
- Or call 1-800-368-4467
What to Know Before Canceling
Prescription plans: If you're on a prescription medication plan through Hims/Hers, canceling stops future shipments. Any current prescriptions remain valid but new refills won't be automatically sent.
Timing and shipments: Cancel at least 5 days before your next scheduled shipment to avoid being charged for and receiving one more package.
Medical consultations: Canceling the subscription doesn't mean losing access to records — contact support to request your medical records if needed.
Refund Policy
Hims/Hers does not typically offer refunds on shipped products. For products not yet shipped:
- Contact support immediately (chat preferred for speed)
- State that you've canceled and the order hasn't shipped
- Request cancellation of the pending shipment
After Canceling
Verify that auto-shipments have stopped by logging into your account and confirming no upcoming orders appear. Monitor your payment method for 1–2 cycles. Log the cancellation in Gravity — health subscription boxes and telehealth services are among the faster-growing "forgotten subscription" categories.
