How to Cancel Amazon Prime (Step-by-Step, 2026)

Before You Cancel: What You Actually Get With Prime

Amazon Prime costs $14.99/month or $139/year. The value depends almost entirely on how much you use it. If you order from Amazon frequently and watch Prime Video regularly, it likely earns its cost. If you rarely order from Amazon and mostly use it for a couple of shows, the math is harder to justify.

What's included:

• Free 2-day (often 1-day or same-day) shipping on Prime-eligible items
• Prime Video streaming library
• Prime Music (limited streaming library)
• Amazon Photos (unlimited photo storage)
• Prime Reading (limited ebook library)
• Prime Gaming (free monthly game content)
• Whole Foods discounts (if you shop there)
• Amazon First Reads (free ebook monthly)

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How to Cancel Amazon Prime on iPhone

1. Open the Amazon app or go to amazon.com in your browser
2. Tap the menu icon (three lines) → Account
3. Scroll to Amazon Prime and tap it, OR search for "Manage Prime Membership" in the account section
4. Tap Manage Membership
5. Tap End Membership
6. Choose End on [date] (keep benefits until end of billing period) or End Now (get an immediate partial refund)

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How to Cancel Amazon Prime on a Computer (Web)

1. Go to amazon.com and sign in
2. Hover over Account & Lists in the top right → click Account
3. Click Prime Membership under the memberships section
4. Click Manage Membership → End Membership
5. Follow the prompts to confirm

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Can You Get a Refund?

Yes, in some cases.

If you're on an annual plan and cancel early, Amazon will offer a prorated refund for unused months — but only if you haven't used Prime benefits since your last renewal. If you've placed orders with Prime shipping or streamed Prime Video, they typically won't offer a refund for the remaining period.

For monthly members: you retain access until the end of your current billing period. No cash refund is offered, but you get to use what you've paid for until it ends.

What Amazon shows you: When you go through the cancellation flow, Amazon will tell you:

• What date your membership ends
• Whether you're eligible for a refund
• Exactly what you'll lose

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What You Lose When You Cancel

• Free Prime shipping — back to standard shipping (typically 5–7 business days) or you'll need to pay for expedited shipping
• Prime Video — lose access to the streaming library. Amazon will prompt you to subscribe to Prime Video separately if you want to keep it.
• Prime Music — lose access (unlimited versions via Amazon Music subscription remains available separately)
• Amazon Photos — unlimited storage stops. Existing photos are retained for 180 days; you'll need to download or migrate them if you want to keep them beyond that.
• Prime Gaming — no more monthly free games
• Whole Foods discounts — no longer eligible

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The Amazon Retention Tactics (What to Expect)

Amazon's cancellation flow is one of the more elaborate retention flows in the industry. Expect:

• A screen showing everything you'll lose (designed to invoke loss aversion)
• An offer to "pause" your membership for 3 months (billing stops temporarily)
• A possible offer to downgrade to a lower-cost plan
• Multiple "are you sure?" confirmation screens

Go through each screen and select the cancel option. If you genuinely want to cancel, don't let the pause offer distract you — it just delays the cancellation for 3 months.

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After Canceling: Check Your Statement

Amazon Prime is one of the more reliably cancellation-confirmed services — you should receive an email immediately and your Prime badge should disappear from your account. But verify:

1. Check your email for a cancellation confirmation
2. Log into Amazon and confirm your membership shows as "canceled" or "ending on [date]"
3. Check your next bank statement to confirm no charge

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Is Walmart+ Worth Switching To?

Walmart+ is the most direct Amazon Prime alternative:

If you shop Walmart regularly, Walmart+ offers strong value — particularly the grocery delivery and fuel discounts. If you buy primarily from Amazon and value Prime Video, Prime remains the better option.

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Track Your Decision With Gravity

Whether you cancel Prime or decide to keep it, log it in Gravity so you know exactly when the renewal hits and what it costs. If you keep Prime, make sure it's a conscious, annual re-evaluation rather than an auto-renewed assumption.