GravityHow to Cancel Dropbox Plus, Professional, or Business (2026)
Gravity automatically finds unused subscriptions and cancels them for you — for free.
Download Free →What You're Paying for Dropbox (And Why Many Overpay)
Dropbox is one of the most commonly over-purchased cloud storage services. The free tier offers only 2 GB — barely enough for anything meaningful — which pushes many users into a paid plan they signed up for during a specific need and forgot to cancel.
| Plan | Price | Storage |
|---|---|---|
| Dropbox Free | $0 | 2 GB |
| Dropbox Plus | $11.99/month | 2 TB |
| Dropbox Professional | $19.99/month | 3 TB |
| Dropbox Business | $18/user/month | 5 TB+ |
Many individuals are paying $11.99–$19.99/month for 2–3 TB of storage when their actual usage is a few gigabytes of documents. Google Drive (15 GB free) or iCloud (5 GB free, $0.99/month for 50 GB) often better serves the actual need.
How to Cancel Dropbox
Method 1: Via Dropbox Website
- Sign in at dropbox.com
- Click your profile photo in the top right → Settings
- Click the Plan tab
- Click Cancel plan (or "Change plan" then select the free tier)
- Follow the cancellation prompts
- Confirm on the final screen
Method 2: Via iPhone App
Dropbox doesn't allow direct cancellation within the mobile app — you need to use a browser:
- Open Safari → go to dropbox.com
- Request the desktop version of the site (tap aA in Safari address bar → Request Desktop Website)
- Sign in → Settings → Plan → Cancel plan
Method 3: If Billed Through Apple App Store
- Settings → [Your Name] → Subscriptions
- Find Dropbox in the list
- Tap Cancel Subscription
Before You Cancel: Protect Your Files
While you're here — Gravity tracks every subscription on your iPhone and reminds you before each renewal. Free to download, no bank sync.
★★★★★ Free to download · No credit card required
Critical step: When you cancel Dropbox Plus, your storage allowance reverts to 2 GB. Files stored in Dropbox that exceed 2 GB will become read-only — you can still download them, but you can't add new files until you're under the 2 GB limit.
After an extended period over the limit, Dropbox may flag files for removal. Here's what to do before canceling:
- Check your current usage: dropbox.com → Account → Plan → Usage
- Download all important files to your local device or another storage service
- Delete Dropbox-only files you no longer need
- Or migrate to Google Drive or iCloud before canceling
Never cancel before you've confirmed your important files are safely backed up elsewhere.
Dropbox Refund Policy
- Monthly plans: No refund once the billing period has started
- Annual plans: Refund available within 30 days of purchase or renewal. Contact Dropbox support at help.dropbox.com to request it.
- Accidental charges: Contact support within 14 days — Dropbox is generally willing to issue one-time courtesy refunds for first occurrences
To contact Dropbox support: help.dropbox.com → Contact Support
Better Alternatives for Most Users
| Need | Better Option | Cost |
|---|---|---|
| Document storage | Google Drive (15 GB free) | Free |
| Photo backup | Google Photos or iCloud | Free / $0.99/month |
| File sync across devices | iCloud Drive | Included with iPhone |
| Large file sharing | WeTransfer free | Free (2 GB per transfer) |
| Full backup | iCloud+ 50 GB | $0.99/month |
For most iPhone users, iCloud handles the use cases that Dropbox was filling — at lower cost and with better iOS integration.
Canceling Dropbox Business
For Dropbox Business team accounts:
- Sign in as the team admin
- Go to Admin console → Billing → Cancel plan
- Data is retained for 120 days after cancellation for download purposes
Only the team admin can cancel a Business account. Individual team members cannot cancel the team plan.
After Canceling
Update Gravity to remove Dropbox from your active subscriptions. If you're migrating to another storage service, add that to Gravity too — make sure you're not paying for both during the transition period.
